PRODUCTS

1. What materials are used in La Débraillée products?
Our products are crafted using upcycled leather, repurposing excess inventory from other brands into high-quality leather goods, as part of our commitment to environmental sustainability.

2. Are La Débraillée products handmade?
Yes, our products are handcrafted in a small atelier in Le Marche, Italy, ensuring traditional craftsmanship and quality.

3. Does La Débraillée offer a variety of colors in its products?
We produce limited-series color batches in addition to our Black Collection, which is a constant in our line.

ORDER

4. How can I place an order on La Débraillée's website?
You can select your desired items and add them to your cart. Then, proceed to checkout where you'll provide your shipping and payment details.

5. Can I modify my order after placing it?
Please contact us immediately at orders@ladebraillee.com if you need to make changes to your order.

6. How do I know my order was successfully placed?
You will receive an email confirmation with your order details and a tracking link once it's shipped.

PAYMENT

7. What payment methods does La Débraillée accept?
We accept various payment methods, including major credit cards and online payment systems. For more details, please visit our payment options page.

8. Is my payment information secure on your website?
Yes, we ensure the highest level of security for all transactions on our website.

SHIPPING

9. How long does shipping take?
Shipping times vary: 3 business days within Italy, 5 business days in Europe, and 7 business days for the rest of the world.

10. Do you offer free shipping?
Yes, we offer free shipping for all orders over € 250 in Italy and Europe.

11. Can I track my order?
Yes, once your order is shipped, you will receive a tracking link.

RETURNS

12. What is your return policy?
We accept returns of unused, full-price merchandise in its original packaging within 30 days of purchase.

13. How do I initiate a return?
Send an email to orders@ladebraillee.com with ‘Returns Request’ in the subject, including your order details and reason for return.

14. Who covers the shipping costs for returns?
Customers are responsible for return shipping charges.

EXCHANGES

15. Does La Débraillée offer exchanges?
We don’t operate a standard exchange service. For a different item, please request a refund and place a new order.

GREEN PURPOSE

16. What is La Débraillée's approach to sustainability?
We focus on reducing our carbon footprint by using upcycled leather and implementing a circular production model.

17. Are La Débraillée products environmentally friendly?
Yes, our commitment to using upcycled materials and supporting local artisans aligns with our goal of being environmentally responsible.

ADDITIONAL FAQs

18. How do I care for my La Débraillée leather product?
We recommend gentle cleaning with a soft, dry cloth and avoiding exposure to extreme conditions.

19. Can I cancel my order?
Cancellations may be possible if the order hasn't been shipped. Contact us immediately for assistance.

20. What happens if my delivery is delayed?
In case of delays beyond our control, we appreciate your patience and recommend tracking your order for updates.

21. Are there any countries La Débraillée does not ship to?
Currently, we ship worldwide, but please check our shipping policy for any exceptions.

22. How are international duties and taxes handled?
Customers outside the EU are responsible for local import taxes and duties.

23. What happens if my order is lost or damaged during shipping?
Please contact us with details of the issue, and we will assist you in resolving it.

24. How can I stay updated with La Débraillée's new releases and offers?
Subscribe to our newsletter and follow us on social media for the latest updates.